Jackpot City Withdrawal Complaints

During the Jackpot City Casino review, we have addressed some complaints from customers regarding a delay of more than two days in withdrawals.

However now we will go into more detail and see how Jackpot City solved these problems by the end of 2022, and what can customers do to facilitate the withdrawal process.

Complaints Derived From Long KYC Protocols

As a legit company, and in order to comply with regulatory requirements set out by the Kahnawake Gaming Commission, Jackpot City is required, at times, to run checks against players – regardless of how much they’re betting, how much they deposit, or whether making a withdrawal or not. It’s also to check against fraud and look out for players who may be struggling with potential gambling problems.

These checks are called Know Your Customer (KYC) checks, and while new players don’t need to undertake this verification process immediately, you may need to when making a withdrawal – so it’s worth doing when you first create an account save stress and hassle later down the line.

If you are asked to complete the KYC procedure, you’ll need to provide a copy of your ID (Passport, Driving License or ID Card) and proof of your address which shows your full name and address.

Unfortunately, the casino themselves state that it can take up to 7 days to process these documents – which, in today’s day and age, seems an absurdly long time. However, we should note that the vast majority of KYC checks are completed within 48 hours – so you shouldn’t have to worry too much about the long wait time.

Complaints From Long AML Processes

Due to our AML compliance and alignment with current FATF recommendations and FIAU regulations, Jackpot City Casino is sometimes required to establish a client’s “source of wealth” as part of their due diligence responsibilities.

“Source of wealth” is defined as “the origin of the subject’s total assets” and refers to any activity or situation that has generated the individual’s total wealth.

Should you be required to provide documentation, which would be used to verify your source of funds, the following documentation could be requested from you by Jackpot City:

  • Payslip, if you are an employee.
  • Recent bank statements, for example, the last month or the last two months.
  • Recently filed business accounts, if you have a company.
  • Structured settlements or any source of income.
  • Divorce settlement and court order specifying the written settlement agreement
  • Inheritance money in the form of the Will statement.

All this information is confidential, and it is used to prove the source of wealth and satisfy AML protocols.

Why Is Jackpot City Not Working

Some complaints towards Jackpot City are that the app or the desktop version is not working properly.

Restart your device

The first thing you should do is an absolute classic that is often overlooked: simply restarting your device. This will clear off the current state of your operating system and give your computer a clean slate.

Clear your cache, cookies and history

The second step you should take is clearing out your browser’s cache, cookies and history. No matter which browser you use (Chrome, Firefox, Safari, Edge, etc.), it will always keep track of every website you’ve visited, every privacy agreement you’ve agreed to etc., etc. And that’s a lot of information that ends up being stored on your hard drive! As time passes, the dedicated memory space fills up, slows down your internet access and can even make it hard for you to access certain websites.

That’s why clearing up your browser’s history will speed up your computer and should help you access the online casino. And as a bonus, it will also help you have a little more digital privacy. Here’s how to delete your computer’s internet history on every browser:


Desktop Computer

Click on the 3 dot menu  at the top right of your page. Select More tools and click on Clear Browsing Data. You can also use the keyboard shortcut Ctrl + Shift + Del


If you are troubleshooting our android casino, you can tap on  More > History > Clear Browsing Data… > Clear Browsing Data

iPhone or iPad

On IOs devices select  More > History > Clear Browsing Data… > Clear Browsing Data

Microsoft Edge

Click the Hub  button on the top right corner of the page. Select the History icon Click on Clear History and select Clear.

You can also use the keyboard shortcut to access the History menu and press Ctrl + H.


On the computer

Select History on the menu bar at the top of your page. Click on Clear History

On iPhone and iPad

Select the icon in the toolbar that looks like an open book. Select the clock and click on clear.

Mozilla Firefox

Click on the Hamburger Menu Select Options > Privacy & Security > History > Clear History. On Firefox, you must select the time frame for which you want to delete the history, we recommend selecting Everything.

You can also click on Ctrl + Shift + H on your keyboard and select Clear History

Satisfaction Of Withdrawal Requirements

The last reason of complaint that we have retrieved is that the withdrawals cannot be done due to lack of satisfaction of withdrawal requirements.

When players sign up to play at an establishment like Jackpot City Online Casino, they will often be given bonus wager money to get them started. However, this does not mean that players are free to withdraw this money without first playing with their bonus.

Virtually all online casinos that offer a sign-up bonus will also stipulate what is known as wagering requirements before funds can be withdrawn.

These wagering requirements were introduced as a means of making sure players make use of their bonus before being allowed to withdraw it.

Sometimes these requirements are also referred to as a “rollover” or “playthrough” requirements, but they have the same meaning.

In order to satisfy wagering requirements a player must use their bonus money a certain number of times over before they are allowed to cash it out.

Casinos will often stipulate how much a player must play through in the form of a number to be multiplied by. For example, if a bonus of $100 has a 40x wagering Requirement attached to it, then the player will need to bet $4000 before they can withdraw any winnings. This applies to all games whether it be Online Slots or table games.

Wagering requirements are an important online regulation required by law. They do more than just protect casinos from players withdrawing sign-up bonuses without first playing.

Many of these wagering requirements are also put in place in order to fight against organised crime who might try to use online gambling platforms as a means of money laundering.

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  1. Hi
    I transfered 2200 into a friend’s jackpot city cos he was having some crises
    My friend tried 20 odd dollars to gamble and decided he was to withdraw the funds for other purpose than gamble
    Jackpot city has taken the $ calling it aml
    But it’s not

    This happened in Nov 2022
    Please help

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