Jackpot City Reviews

Jackpot City

Jackpot City casino offers a €$1,600 welcome bonus to get you started on their extensive lobby of over 600 slots and table games. Play popular jackpot slots like Mega Moolah, or the hundreds of video slots, table games, live games and more to choose from.

And of course, the best progressive jackpots – it’s called Jackpot City for a reason.

With a name like Jackpot City, you had better believe there are some great progressive jackpots to play for! The Microgaming software allows casinos to pool their progressive jackpot contributions so that they can create huge jackpots in a shorter period of time. The end result for you is that there are over a dozen jackpot games available at Jackpot City, ranging in size from $40,000 all the way to over $3 million

We were impressed by the friendly customer support team who make sure your experience is good as it can be. With their wide range of games, good banking options and trusted licenses, our Jackpot City review will give you a full breakdown.

Jackpot City Casino Info

See this table

Casino NameJackpot City Casino
OwnerDigimedia Limited Casinos
Year Established1998
Number of Games630+
Games offeredMachines à sous, Blackjack, Roulette, Vidéo Poker, Baccara, Craps, Keno (?)
Software UsedMicrogaming
Compatible DevicesAndroid, iPhone, Tablet, Desktop
Payout Percentage97,84%
Payout Days1-2 days
Max JackpotC$2,8 Million
LanguagesChinese, English, Finnish, Italian, Norwegian + 9 more
Customer SupportChat and telephon e
Banking OptionsMastercard, Maestro + 10 de plus
Currencies Supported$, €, ¥ + 13 de plus
Casino NameJackpot City Casino
Years in operation24
Number of Casino Games630+
Games offeredMachines à sous, Blackjack, Roulette, Vidéo Poker, Baccara, Craps, Keno
Payout Percentage97,84%
Year Established1998
Payout Speed1-2 jours

Jackpot City casino, launched in 1998, has over 3.5 million active players across Canada, New Zealand and worldwide, holds a gambling licence from the Malta Gaming Authority, and is fair play certified by eCogra. The casino’s atmosphere is welcoming and friendly, with a real focus on having fun. Having an average payout percentage of 96%, weekly bonuses, and a casino lobby that holds over 630+ games, it’s easy to understand its popularity. If you’re a fan of slot games this is the casino for you, as it offers more than 430 different titles to choose from.

📲 Registration Process2 mins
🪪 KYC Process2-3 days
🎮 Game TypesKeno, Bingo, Live casino, Mobile app, Mobile Games, Scratchcards, Slots, Jackpots, Roulette, Baccarat, Classic Slots, Blackjack, Craps, Table games, Video Poker
🎲 Live Games90
🎰 Slots600
💳 Deposit MethodsFlexepin, Instant Banking Citadel, Paysafecard, Neosurf, MuchBetter, iDebit, Ecopayz, Interac, MasterCard, Visa
🏦 Withdrawal MethodseCheck, MuchBetter, Interac e-Transfer, Visa
✅ Min deposit$ 5
🎁 First Deposit Bonus100% up to $1600
🎁 Free Spins No Deposit50
🟥 Bonus CodeNot Required
⭐ Featured inN/A

Jackpot City Pros And Cons

See these pros and cons


  • Great hot/cold indicators tell you if jackpots are about to drop
  • This site has a wide variety of slots, including progressive jackpots and branded games.
  • Progressive jackpot payouts are subject to different withdrawal policies, which guarantee winnings will be paid in full.
  • This is a perfect casino for slot lovers as the casino offers over 430 different slots
  • Very friendly customer service reps with a quick response time
  • Midweek and weekend bonuses for all active players
  • 500+ casino games from Microgaming
  • 20 progressive jackpot games
  • Receive your jackpot winnings in a single lump sum
  • Collect up to $1,600 in bonus funds on your first four deposits
  • Earn rewards with the generous VIP program
  • Play casino games your way with convenient options on the Jackpot City casino app.


  • Players from Spain, Malta, South Africa and the UK are not accepted
  • The welcome bonus is only aimed at slot players
  • No Cryptocurrency banking options
  • Digital table games are not separated from the live dealer casino
  • 70x playthrough requirement on welcome bonuses
  • Some games, software providers, and banking methods are unavailable in some countries
    All withdrawals have a 24-hour waiting period, plus additional processing and delivery time.
  • Loyalty points expire after 60 days, and you can lose your status if you don’t meet the maintenance requirement each month.
  • Bonuses are subject to high rollover requirements, but they do not apply to the deposit amount.

Jackpot City Casino Login: How to Sign Up with Jackpot City

Signing up with Jackpot City casino online takes at most five minutes and is very straightforward. You simply click the big ‘register’ button and fill out your personal details:

  • Your name
  • Your home address
  • Your contact information

Once you’ve finished this you’ll get an email confirmation with you Jackpot City casino login information. It also reminds you about the bonus offer and how to claim it. It’s very important you fill out this information right, otherwise you will have issues later when you want to withdraw your winnings.

To ensure your data is protected Jackpot City use the latest SSL-encryption.

Jackpotcity User Interface

Desktop Application

I am not a big fan of the layout of the Jackpot City website – there is a lot of information on each page, and it isn’t organized as well as it could be. Having said that, I do like the layout of the casino lobby, which is far more important to players in the long run. You can find the games very easily, and the tabs are well sorted. The website stuff is easy enough to fix if the casino chooses to do so.

Loading times

More than acceptable. There is a wait when specific titles are loading, especially if they are part of the JackpotCity Live Games.

However, overall, the operator’s load times are low. In addition, the gaming experience is super-fluid, with players able to place bets quickly.

Search filters

Not one of the best, but not bad. The tabs that collect the different games cover a wide variety. In addition, a search by game name or provider is offered.

There are also two tabs for quick access to the most popular games and those of top quality, but which in recent times have been less popular

Other than that, Canadians can easily find any available JackpotCity Casino promo code from the relevant button.

Any JackpotCity Casino promo code is tied to a calendaristic date, and Canadians can see any upcoming one.

Jackpot City Mobile App

The game selection is still large on mobile, and several of the big progressive jackpots that help the casino live up to its name are available to play on Android and iOS. Most slots, table games and some mobile video poker games are also included. These can all be found in the lobby when visiting the site from your mobile or tablet.

If you are looking for a downloadable option, you can download the app for iPhone or iPad. The app is available in the App Store.

  • Android users can also download the Jackpot City app APK file. This app must be downloaded directly from the Jackpot City website. You will need to enable downloads from unknown sources to access the Android app.

  • Some people prefer not to download an app because they don’t want to worry about device storage, software updates and the installation process. So, you can also access Jackpot City from your mobile internet browser.

The graphics effortlessly adapt to your mobile screen regardless of make or model. We tried playing on iPhone 7s, Samsung Galaxy s10 and Huawei p30 without any issues. The navigation menu on the bottom of the screen is great for easy access to games, chat functions and live support.

Mobile players will be thrilled to find the casino has an app that can be downloaded for iOS and Android users! This may be restricted to the country in which you live, in which case there is a fully optimized version of the website and games that can be accessed from the browser of your tablet or phone. The mobile version of the games play with the same quality as the PC versions so you can take your casino experience with you anywhere you have an Internet connection.

Both the downloadable apps and the mobile casino are quite similar to the site’s desktop version. You can use the same account to sign in on any version of the site, and you will be able to access all of the same options.

All of these options make it easy to enjoy your favorite casino games, including progressive jackpots. The mobile gaming software from Microgaming is well-respected in the industry because the game designs take mobile devices into consideration.

For example, when you play Microgaming slots on a mobile device, the betting options, settings, and other navigation buttons are listed under a menu. That way, the game screen won’t appear as cluttered on a small screen.

During our Jackpot City app review, we noticed a button in the app menu that lets you switch to lite or premium app versions. The premium version is very similar to the desktop site, with various game categories. If you choose the lite version, you will get a simplified version of the site, with a single list of all casino games.

Mobile casino play is growing rapidly, and most providers have made it a priority to provide an excellent mobile offering. The Microgaming caisno games are built to be played in browsers of PCs and mobile devices, which means you can access the games right from the browser of your phone or tablet.

The great news for mobile gamblers is that Jackpot City also has a native app for both Android and iOS devices! This is accessible for download in countries where gambling apps are legal, and since the casino is only using one software provider, it is much easier to be able to offer these apps. If you want to enhance your mobile play, I suggest you download the app directly to your phone.

Compatible devices

  • Android
  • iOS
  • Tablet
  • Mac / PC

Jackpot City Bonus Offers

When you create an account, you are already granted a so called Welcome Bonus and other additional no deposit bonus available here as promotions.

After these bonus, there are others that are acquired by the players after each deposit. They can be accumulated along with the money of each deposit.

1st Deposit$400100%70xClaim Bonus
2nd Deposit$400100%70xClaim Bonus
3rd Deposit$400100%70xClaim Bonus
4th Deposit$400100%70xClaim Bonus

Software and Other Games

The customized promotions always include a daily deposit match bonus, as well as weekly and monthly promotions. Existing customers can also spin a bonus wheel for additional prizes.

Customized promotions are a unique characteristic of Jackpot City. Most other casinos have the same promos for every customer. Some people might get frustrated that they don’t qualify for the same offers as other players, but we think it is an excellent way to get bonuses that match your preferences and budget

All new players are offered a welcome bonus at Jackpot City which is quite common at online casinos. Jackpot City is known to update its bonuses regularly, so make sure you check out the casino site for the most up-to-date information. You can also find other promotions at Jackpot City, where you can win anything from exotic holidays to 5-star cruises and cool gadgets.

How a casino chooses to promote their site to players says a lot about the management team behind the scenes. Some sites just put some standard promotions on the site and leave them there for ages, letting them get stale. Other casinos, like Jackpot City, find some balance of static promotions and ongoing offers to give players motivation to log in more often.

Welcome Bonus

The Welcome Bonus at Jackpot City seems to be a static bonus that hasn’t changed much recently. That is fine with me, as it is a nice aggressive offer meant to draw the attention of potential new gamblers. Here is the breakdown of the $1,600 welcome offer.

100% Match Bonus up to a maximum of $400 on each of your first 4 deposits.

This offer has some Terms and Conditions which you should be aware of. First off, the four deposits must occur in the 7 days after the first deposit is made, so if you are planning to take full advantage of the offer, you need to be prepared to make a lot of deposits early on.

So let´s recap here please

The Jackpot City welcome bonus is a 100% deposit match bonus that you can use on your first four deposits. You can collect up to $400 on each of those deposits for a total bonus of $1,600. Each deposit must be at least $10

It is crucial to know that you must claim all four of these bonuses within seven days of creating your account. If you create your account before you are ready to start collecting bonuses, you will miss your chance to claim this offer.

There is a 50x playthrough requirement on the Jackpot City welcome bonus. The customized promotions each have different wagering requirements, but 50x-70x seems to be a typical amount for the bonuses we found.

We read several Jackpot City reviews that complained the wagering requirements are too high. While 50x does seem like a lot, it is not as bad as you might think. Jackpot City only applies the wagering requirement to the bonus amount, while other casinos apply it to both the deposit and bonus amount.

If you are accustomed to using other casino sites, you might miscalculate the rollover requirement out of habit. It is crucial to understand that the rollover only applies to your bonus amount. In fact, Jackpot City will allow you to withdraw your deposit amount at any time.

The casino keeps your cash amount separate from your bonus amount. So, if you choose to request a withdrawal before meeting the playthrough requirement, you can withdraw your cash and any winnings associated with the cash portion of your account. You will forfeit the bonus and any winnings from the used portion of the bonus if you withdraw before meeting the playthrough.

This welcome bonus is reasonable and generous because you can spread out the bonus across multiple deposits and the rollover only applies to the bonus amount. 

Also, the wagering requirement for the bonus is 50x, which is a little on the high side compared to other sites. This is amplified by looking at how each game earns bonuses for you:

  • All Slots, Keno & Scratch Card games 100%
  • Video Poker (excluding all aces pokers), all Blackjacks (excluding classic) 10%
  • Classic Blackjacks, All Aces Video Pokers 2%
  • All Roulette, Sic Bo, Craps, Baccarat, Table Poker, Casino War, Red dog, Wheel of Winners and Wheel of Riches 0%

So, if you are a slots player, then you can expect to earn bonuses much faster than other players.

Ongoing Promotions

The Promotions page of the website outlines that there are ongoing offers for players, but it is very generic with regards to what these promotions entail. On the one hand, it allows the site to create new offers regularly without having to update the website. On the other hand, I like to see more details of what I can expect, so maybe the site should outline some of the past offers so players can see what they could have earned previously.

Jackpot City Loyalty Points

As soon as you join Jackpot City you’re rewarded with 2,500 loyalty points and added as a bronze-level member of the VIP program.

The Welcome Offer at Jackpot City is based on your first 4 deposits at the casino. They boast that you can earn up to $1,600 in bonus dollars with 4 100% Match Bonuses to a maximum of $400 each time. However, these four deposits need to be made within the first 7 days of opening an account otherwise you cannot collect on them.

Jackpot City gives you a jumpstart by automatically awarding 2,500 points when you make your first deposit. So, every cash player can earn the silver rewards benefits. However, you must maintain your loyalty tier by earning a specific number of points each month. If you don’t maintain your status, you will be dropped down to the previous tier.

Loyalty LevelPoints needed
Bronze0 – 2499
Silver2500 – 11999
Gold12000 – 49999
Platinum50000 – 124999
Diamond125000 – 2147483646
PriveInvitation only

The first deposit will automatically level up to Silver, since it gives 2500 points.

This is the loyalty status of a new user. The first deposit will bring the Silver status with an extra bonus.

You must redeem your loyalty points within 60 days of earning them. The minimum number of points to redeem is 5,000, so you must earn at least 5,000 points every 60 days if you want to redeem your points before they expire.

You can use the points to claim bonuses, free spins, free credits and wagering cash as you play. You’re also able to use your loyalty points in Jackpot City’s sister casinos Spin Palace, Ruby Fortune and Mummy’s Gold Casino.

The VIP Program

Another way to earn money for your bankroll is through the Jackpot City rewards VIP program. It is a straightforward program where you earn loyalty points for every dollar wagered on the site. Every bet counts, except bets made with bonus funds and progressive jackpot games.

The number of loyalty points you earn for each wager depends on the games you choose to play. For example, slots earn one point per dollar wagered (or the currency equivalent), while more table games earn one point for every five dollars wagered.

You can redeem your loyalty points at a rate of 5,000 loyalty points for five bonus credits. The more loyalty points you gain, the more benefits you can receive as you climb the ranks. Here is an overview of the loyalty tiers and their benefits

see this table

Loyalty Level# Points RequiredLevel BonusPoints on 1st DepositDaily Specials
Bronze0-2,4990%2,500 PointsNA
PriveInvitation Only15%NA120%

The level bonus increases the number of points you earn for wagering. For example, if you were to earn 100 bonus points at the bronze level, you would earn 103 points once you get to silver. Daily specials are specific games that you can play to earn higher loyalty points.

However, the points earned from level bonuses and loyalty specials are counted as bonus loyalty points

You can redeem bonus loyalty points for bonus rewards, but the bonus points do not count toward your loyalty tier progression

As a member of the VIP program you’ll get access to exclusive bonuses, free spins, a personal VIP host who’s available 24/7, and many other benefits. You can see all the details in the table below, including how many points you need to reach each level.

The default bonuses could be higher for the first levels of the program, but Jackpot City’s VIP program is great as it gives all players a chance to enter, and you get other excellent bonuses and daily specials.

To be able to stay as a VIP, and to reach the higher levels, you have to continue betting on the site. You also have to keep the minimum loyalty points required to stay within your points bracket, and if you don’t have enough points by the end of the month, you’ll go down a level.

Wagering Requirements

As for wagering requirements, these are laid out in full detail on the promotions page. Highlights include:

The bonus must be played through 50x to convert to real dollars. Wagering by individual game is weighted in the following way:

  • All Slots, Keno & Scratch Card games 100%
  • Video Poker (excluding all aces pokers), all Blackjacks (excluding classic) 10%
  • Classic Blackjacks, All Aces Video Pokers 2%
  • All Roulette, Sic Bo, Craps, Baccarat, Table Poker, Casino War, Red dog, Wheel of Winners and Wheel of Riches 0%

Progressive games will contribute to the Play through Requirement as per the game type. For example, Progressive Slots will contribute 100% to the Play through Requirement.

Sister Sites

Spin Casino, Spin Palace, Spin Palace Sports, Ruby Fortune, Mummys Gold, Cabaret Club, River Belle Casino, Lucky Nugget Casino, Gaming Club

Spin Casino Review

We have a complete Spin Casino review here. It is a sister site from Jackpot City Casino, that however deserves a separate analysis.

Gaming Variety & Software Providers

Jackpot City casino has over 630+ casino games, including more than 430 slots to choose from. The casino even offers regional and country specific games, with top titles players from Canada, New Zealand and other countries will be familiar with, as well as games like Australian pokies and UK style pub fruit machines.

You can enjoy over 70 different table games, and Jackpot City has an exceptional selection of 34 blackjack games with many varieties such as multiplayer or European blackjack. Of course there’s baccarat, poker, roulette, and many more for you to play. They’re all listed in the table below, and you’ll also find the most played games at Jackpot City.

Your latest games and your most played are automatically saved in the casino lobby, so you’re able to play in an instant. With such a wide range of games it’s easy for both new and seasoned players to find a game to suit their level and preference.

Total Games Available: 630+

Microgaming, one of the world’s most awarded software providers, powers the casino games at Jackpot City. They are well known for creating the latest developments in online casino technology and won the EGR Awards 2019 for their constant innovation with very high-quality software. The company is held in high regard for safety, being well respected for continuously building new safety measures to keep the casinos and players safe.

Microgaming is famous for its progressive jackpots, including the record-breaking Mega Moolah slot. All of their games are on a shared network, so everyone who plays that game on any Microgaming casino contributes to the prize pool.

You can download the user-friendly software for full access to all of the games. Downloading and setting up your account should take just a few minutes. The downloadable version also offers plenty of options for customizing speed, audio, and more.

An alternative is to play in no-download mode, which has fewer games but offers flexibility in that you can use any browser to play.

you can look at the bottom of the page for logos that give you a snapshot of what you should expect. There are logos from the licensing jurisdictions, the responsible gaming boards, and the software vendors. When I looked at Jackpot City for the first time, I was very pleased to find the Microgaming logo on the screen.

See this table

GamesGame TypeNumber of gamesAvailableMost played games
BaccaratCard Game6YSuper Sicbo Speed Baccarat Baccarat Squeeze Baccarat control Squeeze Dragon Tiger
BingoLottery7YBingoBonanza Bingo Pharoah Bingo Electro Bingo Samba Bingo Balistic Bingo Super Bonus Bingo
BlackjackCard Game34YMultiPlayer Blackjack Hi/Lo 13 European Blackjack Gold Blackjack Multihand Spanish 21 Blackjack Premier high streak Big 5 Blackjack Gold European Blackjack Gold
CrapsDice Game1Y\-
KenoLottery2YMonkey Keno Keno
PokerCard Game23YTexas Hold’em Three Card Poker Carribean Stud 3 Card Poker Gold Series High Speed Poker Jacks or better Bonus poker Deluxe Deuces wild power poker
RouletteDice Game14YAmerican Roulette Premier Roulette – Diamond Edition Multi-wheel Roulette Premier Roulette Wheel of Riches Lightning Roulette Spingo
Scratch CardsLotteryN\-
SlotsCasino Game439YMega Moolah Break da Bank Terminator 2 Alaskan Fishing Tomb Raider Volta Carnaval Cash of kingdoms
Video PokerCasino Game23YAces and Faces Jacks of better Double Joker Poker All American Poker Louisiana Double Poker Hold’em High Poker


With a name like Jackpot City, it made sense for me to start the playing review with the slots catalog, which is where I would have expected to find the most jackpots. I was not disappointed, as the full suite of Microgaming progressives seems to be on display here. At the time of this review, there were over 10 million USD available in jackpots across the games, with the top jackpot well over 4 million dollars! Yes, these jackpot games have slightly worse pay tables than other slots, but for me, it is totally worth it to get a chance to become an instant millionaire!

Well, like all my other reviews to date, I did not walk away from the slots a millionaire, but I can tell you that the quality of the Microgaming slots is something to behold. There are over 300 on display in the lobby at Jackpot City, including these titles that I think you will enjoy.

According to Microgaming policy, progressive jackpots must be paid out in their entirety. So, if you win a progressive jackpot, you will be able to withdraw your entire prize at one time instead of accepting installments.

Jackpot City has withdrawal policies for progressive jackpots that are different from other withdrawals. For example, you won’t have to abide by traditional withdrawal limits, but you may not get to choose the banking method for your progressive jackpot withdrawal.

Another exciting option on Jackpot City is branded slot machine games. Microgaming has several branded games, including Brides Maids, Game of Thrones, and Love Island. They have a licensing agreement with the studios that own these tv and movie franchises

  • 108 Heroes
  • 5 Reel Drive
  • 7 Oceans
  • Adventure Palace
  • Agent Jane Blonde
  • Bridesmaids
  • BrideZilla
  • Dragon’s Myth
  • Dragon Dance
  • Fruit Fiesta – 5 Reel
  • Fruit Salad
  • Game of Thrones
  • Game of Thrones 15-Line
  • Halloweenies
  • Happy Holidays
  • Happy New Year
  • Harveys
  • Heavy Metal
  • Hellboy
  • Isis
  • Jack in the Box
  • Jackpot Express
  • Jurassic Jackpot
  • Jurassic Jackpot Big Reel
  • Jurassic Park
  • Kung Fu Cash
  • Ladies Nite
  • Lady in Red
  • Mega Moolah
  • Mega Moolah Isis
  • Mermaids Millions
  • Mermaids Millions Multi-Player
  • Mocha Orange
  • Money Mad Monkey
  • Monkey’s Money
  • Octopays
  • Oranges & Lemons
  • Phantom Cash
  • Pharaoh’s Fortune
  • Reel Gems
  • Reel Spinner
  • & Tarts
  • Rhyming Reels – Jack & Jill
  • Rhyming Reels – Old King Cole
  • Rings and Roses
  • River of Riches
  • Riviera Riches
  • RoboJack
  • Rock the Boat
  • Scary Friends
  • Scrooge Repents
  • Spring Break
  • Stardust
  • Starlight Kiss
  • Starscape
  • Stash of the Titans
  • Terminator 2
  • The Dark Knight
  • The Dark Knight Rises
  • The Finer Reels of Life
  • Titans of the Sun Theia
  • Tomb Raider
  • Tomb Raider – Secret of the Sword
  • Vinyl Countdown
  • Wasabi-San
  • Western Frontier
  • What a Hoot
  • What on Earth
  • Wheel of Wealth
  • Wheel of Wealth Special Edition

Jackpot City Best Payout Slots

The highest paying slots on Jackpot City are Mega Moolah with about five million dollars and Wheel Of Wishes with about two million, being the former utilized usually for bonus redemption and the satisfaction of playthrough requirements.

But it is not only about quantity when we discuss payout slots. We also have to analyze the highest RTP coefficient ratios.

In that sense, Hot Ink is the online slot game with the highest Return-To-Player coefficient ratio in Jackpot City at this date, encompassing a 97.5% RTP. It is a five-reel game from Microgaming with a combination of up to 1024 ways to win and an urban tattoo art theme.

Video Poker

The video poker section of the casino site has more than 20 video poker options. You can play all aces poker, jacks or better, joker poker, deuces wild, and bonus poker. There are also power poker options that offer multi-hand games and additional features.

If I had to choose any game to play in a casino, I would head right to video poker. Something is soothing about the rhythmic approach of the gameplay – the speed that resembles a slot machine combined with the strategy of picking hold cards – that I love. There are so many different variants of the game these days that there is something for everyone. I tend to stick to classic games like Deuces Wild and Joker Poker myself, but at Jackpot City you get the chance to try all of these titles:

  • Aces & Eights
  • Aces & Faces
  • All Aces
  • All American
  • Bonus Deuces Wild
  • Bonus Poker Deluxe
  • Deuces & Joker
  • Deuces Wild
  • Double Bonus
  • Double Bonus
  • Double Joker
  • Jacks or Better
  • Joker Poker (kings or better)
  • Louisiana Double
  • Tens or Better

Table Games

Moving on from a long video poker session, it was time to check out the table games at Jackpot City. Full disclosure here: I have played at Microgaming casinos for years, so I had an idea of what to expect in this section. Thankfully, I found all the games in the lobby (sometimes a casino will limit the number of table games it offers for some reason). This means that if you want to play Table Games here, you will find several different blackjack options as well as a full suite of other table games. For me, no table games session is complete without trying out some Pai Gow Poker. This poker variant is super fun to play, and I have found myself sitting at these tables for hours at a time.

In addition to the classic table games, we found several unique options during our Jackpot City review. You can play Match Day, which is a soccer-themed version of top card trumps, and Lucky Showdown, a western-themed hold ‘em game.

Jackpot City does not have a separate game category for specialty games, like bingo. Instead, you can find some of those games listed in the table games category. For example, you can play Don Bingote or Super Snowball, which are both bingo variants.

Here are all the table games I found in the Jackpot City lobby:

  • 3-Card Poker
  • American Roulette
  • Atlantic City Blackjack
  • Baccarat
  • Big Five Blackjack
  • Bonus Blackjack
  • Bonus Pai Gow Poker
  • Classic Blackjack Multi-Hand
  • Craps
  • Double Exposure
  • European Blackjack
  • European Blackjack Hi-Lo 13
  • European Roulette Gold
  • French Roulette
  • French Roulette Gold
  • High-Speed Poker
  • Hold’em High
  • Multi-Wheel European Roulette Gold
  • Multi-Player Roulette
  • Premier Roulette
  • Red Dog
  • Roulette Royale – Progressive
  • Spanish Blackjack
  • Super Fun 21
  • Vegas Downtown Blackjack
  • Vegas Strip Blackjack
  • Wheel of Riches

Live Dealer Games

Live games have a human dealer who deals the cards or spins the roulette wheel in real-time while you are playing. You can interact with the dealer through the chatbox, and they will speak back to you.

The live dealer games at Jackpot City casino are powered by multiple award-winning Evolution Gaming. You can easily interact with the friendly live dealers via HD video streaming, or you can chat with other players around the table using the live chat function. The sound quality is crisp and without any unnecessary background noise, and the 3D animations are well-defined and clear. Evolution Gaming’s live dealers are true professionals who make sure there’s a nice atmosphere around the table while the game is in play.

When playing live roulette and baccarat you can enjoy an immersive and dynamic feeling with the use of multiple cameras, one for the live dealer and three, or more, just around the wheel/table. If you like to multitask you can play multiple live games at the same time by clicking the +tables button.

The live casino is fully optimised for mobile play and the live mobile games are supported by all iPhone and iPad devices, as well as most Android phones and tablets.

See this table

Live Dealer BlackjackParty Blackjack Classic Blackjack225 €300 €Evolution Gaming
Live Dealer RouletteClassic European Roulette Speed Roulette Double Ball Roulette Mini Roulette French Roulette2410 €500 €Evolution Gaming
Live Dealer BaccaratBaccarat Squeeze Punto Banco351 €500 €Evolution Gaming
Live Dealer Catcher\-10.1 €1.000 €Evolution Gaming
Live Dealer PokerLive Caribbean Stud Live Texas Hold’em Live Three Card Poker31 €1.000 €Evolution Gaming

Real Games (not Live)

Real games are a bit different. They include a pre-recorded video of a real dealer. The results of the real games are determined by random number generator software. Once the results have been determined, the pre-recorded video will show the dealer announcing the results. You cannot interact with the dealer because it is not happening live. Here are some examples of the games you can play in each format.

If you enjoy watching dealers but don’t care about the interaction or real-life results, the real games will be a good choice. But if you want to interact with the dealers or see the cards as they are being dealt, you will want to stick to the live game options.

Real Games In Jackpotcity

  • Real blackjack
  • Real roulette
  • Real baccarat
  • Fortune Finder

Jackpot City Casino Tournaments

consider joining one of the tournaments on Jackpot City. The site has several scheduled game tournaments that you can join for free.

You can choose which tournaments you want to join based on which games you want to play. We found tournaments for Hyper Gold, Legend of the Sword, Lucky Riches, Playboy Fortunes, and Gold Collector, but the games change based on the tournament schedule.

When you join a tournament, you will automatically receive a pre-determined number of credits for that specific game. Then, once the tournament begins, you will be able to use those credits to play the specified game and earn leaderboard points for every payout. You do not need to use your own account balance during the tournament.

The site may have a variety of tournaments that include various prize pools, entry fees, and other rule variations. But during our review of Jackpot City, all of the tournaments had a $200 prize pool that was split between the top thirty players on the leader board.

If you decide to join a particular tournament, it is essential to read the specific tournament rules for that event. For example, some tournaments may have minimum bet requirements, time limits, or rules about using features like autoplay and quick spin.

These tournaments are an easy way to earn small rewards while playing on Jackpot City. You don’t have to spend any money during the tournament, and if you win, you could earn between $2 and $30 in prize money. Those prizes are subject to a 50x rollover requirement, but it is still an excellent way to get a little more money to play your favorite games.

There are only a few online casinos that host tournaments, and the ones that do, typically require players to use their own money to play the games. Jackpot City stands out because it offers free tournaments that are actually free to play.

Safety & Fair Play

Jackpot City has two gaming licenses, one from the Kahnawake Gaming Commission and the other from the Malta Gaming Authority. The Kahnawake license is a legacy license that relates to hosting the casino in their facilities outside of Montreal. The Malta license is the one that carries more weight these days, and this is the jurisdiction you will want to take note of if you have any concerns about the casino.

All your financial transactions and personal data are protected by SSL encryption

The Malta license also dictates who can play at Jackpot City. Most specifically, Americans are not allowed to play here for real money.

Jackpot City is licensed by the Malta Gaming Authority, EU regulated and eCOGRA certified. These credentials confirm that the casino is safe and secure, takes care of its players and complies with laws and regulations. Your gaming is protected using the same SSL data encryption technology that makes the main online casino safe and secure. This means that no third party can access any information you’ve shared with the casino.

The eCOGRA certification proves that the casino offers players fair gaming opportunities. Jackpot City always ensures a fair chance of winning through the use of a random number generator. The most recent eCOGRA report noted that the payouts on all casino games averaged 96%.

Deposit & Withdrawal Options

Banking at Jackpot City casino is safe, secure, and super-fast. Most withdrawals at Jackpot City casino are processed within 24-48 hours, which is outstanding and makes the casino one of the fastest amongst its competitors. The minimum deposit and withdrawal is $10, and there’s no maximum withdrawal limit.

When it comes to banking at Jackpot City, the casino has you covered, no matter where you live. What I like the most about the payment options is that depending on where you live, you will see different, localized options for you right on the website. Withdrawals, according to the site, will be processed in 24 hours, but then there is the standard wait times form each of the processors. From what we could tell, there are no fees that the casino charges for you to worry about for deposits or withdrawals, which is great news – the money you win is the money you receive!

While the casino has a short pending period, the time it takes for you to get your money is dependent on which method you choose. There are currently no cryptocurrency options at the site.

From testing the casino, speaking with our players and looking at the previously mentioned eCOGRA report, it’s clear that the casino has improved from a few years ago, when it received some negative feedback regarding payout times. The casino is paying out on time, and you now have more withdrawal options than ever to choose from.

It is worth noting that your banking options may depend on your location. For example, Interac is a Canadian e-wallet, so that banking option is only available in Canada. You will have to log in to your account to see which banking methods are available for you, but here are the options that we found during our JackpotCityCasino.com review.

In the table below you can see the available deposit methods and withdrawal options.


The minimum deposit amount is typically $10, but some banking methods may impose higher limits. Most deposits are processed immediately, but the site’s terms and conditions do say that some banking methods may take longer.

See this table

Deposit methodsMin deposit
Qiwi Wallet10 €
WebMoney10 €
eKonto10 €
Bank Wire Transfer10 €
Transferencia Bancaria Local10 €
MasterCard10 €
VisaElectron10 €
PayPal10 €
AstroPay Card10 €
iDebit10 €
Paysafecard10 €
MB Multibanko10 €
SEB Bank10 €
Bioleto Bancario10 €
abaqoos10 €
GiroPay10 €
Teleingresso10 €
Visa10 €

We can add these deposit options

  • ClickandBuy
  • EcoPayz
  • Maestro
  • MasterCard
  • Neteller
  • Paysafe Card
  • Postepay
  • Visa Debit
  • Visa Electron
  • instaDebit
  • Visa
  • Entropay
  • iDEAL
  • Sofortuberwaisung
  • POLi
  • Envoy
  • EZIPay
  • Lobanet
  • UseMyFunds
  • eChecks
  • QIWI
  • Skrill
  • Direct Bank Transfer
  • Citadel Direct


When you are ready to withdraw, the minimum amount is $50. You can withdraw up to £10,000 per day, or the equivalent in your chosen currency. However, Jackpot City may impose withdrawal limits of only £4,000 per day if you make several withdrawals in a row, withdraw shortly after your last deposit, or any other activity that Jackpot City deems suspicious.

The withdrawals take usually an average of twoto three business days. If nevertheless, you have doubts, just contact Jackpot City and ask for the “Operations Department“  or simply “Operations”. They will know exactly the status of the outbound transfer (as this withdrawal is called)

Every Jackpot City payout is subject to a reverse withdrawal period of 24 hours. If you request a withdrawal on the weekend, the reverse withdrawal period will last until the following business day.

You can change your mind and reverse the withdrawal at any point during this period. Jackpot City will not begin processing your payout until the reverse withdrawal period is over. Once the 24-hour waiting period is complete, the casino will begin processing your withdrawal.

The delivery time for Jackpot City withdrawals will depend on the banking method. E-wallet transactions get delivered between 24 and 48 hours after the reverse withdrawal period is complete. Credit cards and bank transfers may take up to seven business days.

Jackpot City automatically issues payouts using the same banking method that you chose for your last deposit. So, for example, if you deposited $100 from your Visa account, the first $100 of your withdrawal will get sent back to that same visa account.

If your withdrawal amount is higher than your deposit amount, you can choose a preferred banking option for the amount above your deposit. Jackpot City will also use your preferred withdrawal method if they cannot withdraw to your deposit account.

See this table

Withdrawal MethodWithdrawal TimingsMin. withdrawal Limit
VisaElectron2-6 Business Days10 €
ecoPayz24-48 Hours10 €
Visa2-6 Business Days10 €
CourieCheque14-21 Days10 €
BancariaLocal3-7 Business Days10 €
NETELLER24-48 Hours10 €
InstaDebit2-6 Business Days10 €
MasterCard2-6 Business Days10 €
eCheque14-21 Days10 €
iDebit3-7 Business Days10 €
Qiwi Wallet24-48 Hours10 €
Postepay2-6 Business Days10 €
EntroPay2-6 Business Days10 €
eKonto2-6 Business Days10 €
WebMoney2-6 Business Days10 €
PayPal24-48 Hours10 €
WireTransfer2-6 Business Days10 €
Yandex24-48 Hours10 €
Moneta.RU2-6 Business Days10 €
Transferncia2-6 Business Days10 €
Cheque14-21 Days10 €
Skrill24-48 Hours10 €
VisaDelta2-6 Business Days10 €

We can add these withdrawal options

  • ACH
  • ClickandBuy
  • MasterCard
  • Neteller
  • Pay Spark
  • PayPal
  • instaDebit
  • Visa
  • EcoPayz
  • EZIPay
  • eChecks
  • QIWI
  • Skrill
  • iDebit
  • iBanq
  • Easy EFT

Jackpot City Casino Alternatives

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Look & Feel5.0Look & Feel4.6Look & Feel3.2Look & Feel4.5Look & Feel4.5Look & Feel5.0
Payout Speed4.2Payout Speed4.2Payout Speed3.3Payout Speed4.4Payout Speed4.5Payout Speed4.0
Customer Service4.6Customer Service4.5Customer Service3.0Customer Service4.5Customer Service4.5Customer Service4.5
Min. deposit$ 5Min. deposit$ 30Min. deposit$ 10Min. deposit$ 20Min. deposit$ 20Min. deposit$ 10
Game typesKeno, Bingo, Live casino, Mobile app, Mobile Games, Scratchcards, Slots, Jackpots, Roulette, Baccarat, Classic Slots, Blackjack, Craps, Table games, Video PokerGame typesBingo, Live casino, Mobile Games, Scratchcards, Slots, Jackpots, Roulette, Baccarat, Blackjack, Table games, Video PokerGame typesBingo, Keno, Live casino, Mobile Games, Slots, Jackpots, Roulette, Baccarat, Classic Slots, Blackjack, Table games, Video PokerGame typesMobile Games, Live casino, Scratchcards, Slots, Sports betting , Jackpots, Roulette, Baccarat, Classic Slots, Blackjack, Craps, Table games, Video PokerGame typesLive casino, Mobile Games, Slots, Jackpots, Roulette, Baccarat, Classic Slots, Blackjack, Table games, Video PokerGame typesLive casino, Mobile app, Mobile Games, Scratchcards, Slots, Jackpots, Roulette, Baccarat, Classic Slots, Blackjack, Table games, Video Poker
Number of games660Number of games5120Number of games3021Number of games2009Number of games834Number of games1100
LicensesAGCO, Kahnawake Gaming Commission, MGALicensesMGALicensesCuracaoLicensesCuracaoLicensesCuracaoLicensesAGCO, Gibraltar Regulatory Authority, MGA, UK Gambling Commission
Game providersPragmatic Play, Netent, Microgaming, Evolution Gaming, Switch StudiosGame providersPlay’n Go, Pragmatic Play, Spinomenal, Betsoft, Booming Games, Bgaming, iSoftBet, Wazdan, Thunderkick, Endorphina, ELK Studios, Amatic, Retro gaming, Spribe, TrueLabGame providersPlay’n Go, Pragmatic Play, Netent, Spinomenal, Betsoft, Microgaming, Booming Games, Nolimit City, Playson, Evolution Gaming, Relax Gaming, Bgaming, iSoftBet, Yggdrasil Gaming, WazdanGame providersPlay’n Go, Pragmatic Play, Spinomenal, Betsoft, Booming Games, Nolimit City, Playson, Relax Gaming, Bgaming, Quickspin, Push Gaming, iSoftBet, Yggdrasil Gaming, Wazdan, ThunderkickGame providersPlay’n Go, Pragmatic Play, Netent, Microgaming, Evolution Gaming, Relax Gaming, Quickspin, Push Gaming, Thunderkick, Rabcat, Lightning Box Games, High 5 Games, Gamomat, STHLM Gaming, StakeLogicGame providersPlay’n Go, Pragmatic Play, Netent, Microgaming, Evolution Gaming, Red Tiger Gaming, Quickspin, iSoftBet, Yggdrasil Gaming, Eyecon, Playtech, 888 Holdings
Deposit methodsFlexepin, Instant Banking Citadel, Paysafecard, Neosurf, MuchBetter, iDebit, Ecopayz, Interac, MasterCard, VisaDeposit methodsBank Transfer, Flexepin, Jeton, MiFinity, Paysafecard, Neosurf, iDebit, Ecopayz, Interac, Maestro, MasterCard, VisaDeposit methodsBank Transfer, iDeal, Klarna, Qiwi, Yandex Money, Zimpler, Bitcoin Wallets, Paysafecard, Skrill Moneybookers, Instadebit, Neteller, Interac, Maestro, MasterCard, VisaDeposit methodsBitcoin Cash, Ripple, Cardano, Dogecoin, Ethereum, Flexepin, Tron, Jeton, Litecoin, Tether, Bitcoin Wallets, Neosurf, iDebit, Instadebit, Interac e-Transfer, Interac, MasterCard, VisaDeposit methodsBitcoin Cash, Litecoin, Ripple, Bitcoin Wallets, MuchBetter, Ecopayz, Interac, MasterCard, VisaDeposit methodsPaysafecard, MuchBetter, iDebit, Interac e-Transfer, Interac, MasterCard, Visa

Jackpot City Refund: Easy And Quick

Jackpot City refund process is actually a withdrawal where the user transfers funds from the Jackpot City account via a withdrawal method.

Once you are logged into your Jackpot City Online Casino account and are ready to make a withdrawal, simply click on the “Bank” tab at the top of the page.

A banking menu will appear, and you will need to select “Withdrawal”. From here, you can select your preferred payment option from the list provided.

Follow the on-screen prompts and enter the amount that you would like to withdraw from your casino account. Then simply check that all your details are correct and confirm your withdrawal.

JackpotCity has a 24-hour pending period, as is the case with many online casino’s, which means that the cash-in will be processed once this pending period has elapsed. Within these 24 hours, you still have time to reverse any withdrawals that you made. This can be done by clicking on the Banking tab again, select Reverse Withdrawal and enter the amount you would like to reverse – this amount will then be credited back to your online casino account.

Customer Support at Jackpot City

Jackpot City’s average response time for emails is 48 hours, which is good for any issues that are not time sensitive. You can talk to the customer service reps in several languages, all listed below, 24/7.

The Customer Service Department at Jackpot City is available 24/7 to take care of its players. If it were me, I would only use their Live Chat feature; there is a box at the top of each web page that takes you to the Chat functionality. If you are someone who likes to speak to a live agent, then you can make use of their telephone customer service, which is available toll-free in many countries and also available in multiple languages. Email support is also available, but surprisingly there is no FAQ section.

support jackpotcity casino reviews

If you call you will first have to go through the standard steps of getting to the right department, which can take a few minutes. When we spoke to the reps they were all very friendly, and they managed to solve our issues right away. That’s definitely a plus in our book. The live chat is quick and hassle free. You only have to confirm your account and then they can help you out with your issues.

However, the Live Chat feature is only open to real money players who are logged into their accounts. I can’t imagine that it would cost much more to have this service open to everyone who comes to the site, and having a way for potential depositors to have their questions answered in real-time may help in the conversion process.

 Casino reviewers preferred the live chat option. We found all our support requests were answered quickly and professionally by live agents. This is another top reason to sign up to JackpotCity online casino.

Customer Support is an important piece of any player experience at an online casino. With no physical locations, the casino must provide real-time accessible support by as many methods as possible. At Jackpot City, the website is available in over a dozen languages, which is a great way to allow players to answer their own questions in native tongue. The support department is open 24/7 with Live Chat operators reserved for real money players who are logged into their accounts. There is also a support email address which players can use if they are not in a huge rush to receive a response as it can take up to 24 hours to have the casino get back to you.

Most of the time, your experience on Jackpot City will go smoothly because it is a fantastic casino. But it is nice to know that they have a customer service team ready to help you if an issue ever arises or if you just have a simple question.

You can contact customer service through email or chat. The Jackpot City email address is info@jackpotcitycasino.com, and they typically respond within 24-48 hours.

If you want a more immediate response, we recommend checking the help center. It has several helpful articles that will answer most of your questions.

At the bottom of each article, you will notice a question that says, “Was this article helpful?” You can click the no button to get a link that will activate the live chat support feature. It may take a couple of minutes to get connected, but the live chat team should be able to help you immediately.

  • Phone
  • Live Chat
  • Email
  • Players can email to support@playersupportcenter.com
  • Call the numbers 0011 800 1515 1516 (Australia), 1-800-768-1946 (Canada), 0-800-836-638 (Switzerland), +44-2033-285-996 (France), and 00-800-1515-1516 (New Zealand). Telephonic support is available for many other countries too.
  • Use the online contact form.
  • Launch live chat.

Who Owns Jackpot City Casino

Jackpot City Casino is owned and operated by Bayton Ltd. It was established in 1998, making it one of the oldest online casinos around. This Malta-based company is behind many other top casinos, including Spin Casino, Ruby Fortune, River Belle and Mummys Gold Casino.

JackpotCity Canada is licensed by both the Malta Gaming Authority and Kahnawake Gaming Commission – and is eCogra certified. It also has more than 700 casino games, 24/7 customer support and many reliable payment options.


Is JackpotCity net free?

JackpotCity offers you the chance to play all your favorite casino games for free, just for fun or to get some practice. Take advantage of what’s on offer and ensure that when you place real money bets in the future, you do so with confidence!

How long does JackpotCity take to withdraw?

How long do withdrawals take? Once the 24-hour pending period is over, the funds are released from the casino and then it’s in the hands of the banks and various processors involved. For these reasons, players’ winnings could take anything between 1 to 5 working days to reach their account.

Is JackpotCity casino real?

Jackpot City is licensed by the Malta Gaming Authority, EU regulated and eCOGRA certified. These credentials confirm that the casino is safe and secure, takes care of its players and complies with laws and regulations

Is JackpotCity com legit?

Yes, JackpotCity is legit. It has licenses from both the Malta Gaming Authority and Kahnawake Gaming Commission.

Can I use Bitcoin at this casino?

For the time being, Bitcoin and other cryptocurrencies are not available as a payment method at Jackpot City. These currencies are still very volatile, so many operators are resistant to use them for their deposits and withdrawals. There are many other sites that I have reviewed that accept Bitcoin if this is the payment method you want to stick with.

Is the native app better than the browser version of the casino?

Better isn’t the word I would use to describe it. I would say that the native apps are more convenient as you can store your login information, etc. However, they also take up space on your device, and if you are running out of memory, you may want to stick to the browser version of the games.

What happens if the game freezes in the middle of a hand?

Casinos do freeze on occasion, mainly due to a dip in the internet connection. These days, all the software is built to freeze the hand when it crashes, and when you start up the game again, it will simply resume the play. IF for some reason that doesn’t occur, then you should contact support for more information.

Why can’t I see the app in the app store?

Native apps for iOS and Android are subject to review and approval by the operating systems. Both Apple and Google have restricted access to gambling apps to countries where online gambling is legal, so depending on where you live, you may not see the apps available for download.

Improve your Skills

You may think that casino games are all about luck, and nothing else. But this would be an entirely false assumption. Games like Blackjack are largely about skill, understanding the game, and playing from the head, as apposed to the heart. Poker is likewise largely skill based, and a person who has put in more hours is almost certain to be better at the game. Both Poker and Blackjack demand practice and lots of it, assuming a person intends on walking away from the table with more money in their pocket, as apposed to less. Hence, it would be highly recommended that a person play both blackjack and poker, for free, as much as possible

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