Lucky Nugget Casino Review
Lucky Nugget Casino Review
Lucky Nugget is a gem of an online casino that has been operating successfully online since 1998. Obviously, for a casino to last this long in today’s competitive market, it must be doing a lot right, and that includes being a legitimate operation and treating its customers fairly. If it were doing any less than that, there is no way the casino would have been able to continue operating all of these years.
Furthermore, as a Lucky Nugget player, you get the benefit of playing at a casino with lots of experience, one that knows exactly what gamblers want in an online casino. Lucky Nugget also offers an impressive documented track record. The casino has been reviewed favorably by players and professional critics alike. The same cannot be said for new casinos just opening up with little or no track record and nothing to go on but their own self-promoting statements.
Lucky Nugget casino has been providing Canadian players with gaming services since 1998. The casino holds two licenses from the Malta Gaming Authority and the Kahnawake Gaming Commission.
Every player that registers gets a chance to claim a welcome bonus, plus after claiming it they become a part of the loyalty program. You can start playing by making a deposit as low as CA$10 and goto Microgaming and Evolution games right away.
There are many progressive jackpots to choose from when you get to the lobby of this casino. The casino has a running tote board of the jackpots available; at the time of this review, it was over 2 Million USD and counting. The largest of these is the Mega Moolah machine, which could make you an instant millionaire if your spin triggers the jackpot.
Lucky Nugget is owned by Digimedia, Ltd. and licensed by the Lotteries and Gaming Authority of Malta and carries the eCOGRA seal of approval. These are further indications that Lucky Nugget is a safe and secure place to play featuring high quality games with a reasonable chance to win.
Lucky Nugget Casino is powered by Microgaming software, one of the giants in the industry. Microgaming has also been around for a very long time, but it has made a point of continually updating and improving its software to make it 21st century ready. Lucky Nugget is the beneficiary of these frequent software updates.
Lucky Nugget Casino is not that great but this is because we have very high standards and our experts only care about the best online casinos. Overall, Lucky Nugget has a good gaming offering since it uses software from Microgaming and it is compatible with platforms for iOS, Android and Windows.
However, the design of the site looks really old. While this is to show players that the casino was established back in 1998, some updates wouldn’t hurt since it can actually be difficult to navigate it sometimes. If you manage to get past the clunky design, the site is perfectly secure and so is the downloadable app for the deluxe version of the software. The support team is always ready to help out and the payment methods cover the big options for cards and web wallets. You can be certain that you will be safe at Lucky Nugget Casino and the environment created is really not that bad.
Pros
- Operating since 1998
- Wagering requirements are generous for slots players
- Playable in flash version and on mobile devices
- eCogra certified
- Live dealer games
- Free slot and blackjack tournaments
- 450+ Casino Games
- Supports 20+ languages
Cons
- No U.S. players allowed
- Welcome Bonus has a hefty 50x bonus playthrough requirement for withdrawal.
- Welcome Bonus money near useless for non-slot play
| Casino Name | Lucky Nugget |
| Owner | Digimedia Ltd |
| Year Established | 2012 |
| Number of Games | 160 |
| Games offered | Slots, Blackjack, Roulette, Video Poker, Baccarat, Bingo, Craps, Keno |
| Software Used | Rival |
| Compatible Devices | Android, iPhone, Windows-Phone, Tablet, Desktop |
| Payout Percentage | 95.45% |
| Payout Days | 3 days |
| Max Jackpot | $3,1 Million |
| Languages | English, German, Italian, Spanish, French + 3 more |
| Customer Support | Live Chat and Phone |
| Banking Options | Clickandbuy, Ecopayz + 12 more |
Software and Range of Games
Lucky Nugget casino is a partner with Microgaming and Evolution Gaming, both of which provide the casino with some amazing casino games. Players who enter the game library will see various slots, table and card games, some specialty games, and a live casino section.
Lucky Nugget Casino has been using the same online software provider, Microgaming, since its 1998 inception. Over the years, Lucky Nugget has certainly had many opportunities to switch to another provider, but it chose to stay with Microgaming, the same company that is used by some of the world’s top online casinos and recommended internationally for its consistently reliable and high quality software. The Microgaming label is associated with cutting edge state-of-the-art software featuring crisp, vivid graphics, outstanding sounds and animations, immersive play, and game variety that’s second to none.
Unfortunately, no Microgaming casinos, including Lucky Nugget, are open to U.S. residents, but you don’t have to worry about that because players from all over the world are welcome. Access to all 400+ games is only minutes away, simply by downloading the user-friendly software onto your computer. Or, if you prefer, you can take advantage of the instant play flash version offering not quite as many games but the added convenience of being able to use any browser and being both PC and Mac compatible. Still another option is the recently launched Lucky Nugget Casino mobile platform. Over 20 games, including some of the most popular slots and several table games, have been optimized for play on Apple iOS, Android, and BlackBerry devices.
Slots
From the 450+ casino games at Lucky Nugget, the majority are slots. Every slot that players will come across has been provided by Microgaming. There is even a special tab for progressive jackpot slots, where the max jackpot can go up as high as CA$6,000,000.
Canadian players that visit the game library will see slot titles including 9 Masks of Fire, Double Whammy, Banana Odyssey, Magic of Sahara, and many, many more.
Microgaming’s suite of slots games will make you giddy with excitement. Aside from the great jackpot games, you will find great titles that you have definitely heard of before; the company has created content licensing agreements with several entertainment companies to bring to life popular TV shows, movies, and other characters.
The games were alphabetized and searchable which are both positives and making us potentially start warming back up to the site.
The one interesting thing about the slots list was that it was alphabetical, but there were two sets of games on the same list, so it ran from A to Z once and then A to Z once again. If you’re looking for a game, be aware of this and keep scrolling.
One other side thing that we weren’t huge fans of was the scroll bar on the right side of the screen to get through the games was about a millimeter thick. You had to have expert aim to be able to grab the bar and scroll through the games. If you have a scroll wheel on your mouse, that will work and fix this problem, but if you have a cheaper mouse or your scroll wheel is broken like ours is from years of online poker slamming, you’re going to struggle to scroll.
Regarding game quality, things were great for the site. They had a ton of options which included newer, high-quality games as well as several branded games (games designed after TV and Movies). We’ve included the complete list of games available on the instant play side of Lucky Nugget Casino here. Remember, the site claims they have more offerings in the downloadable client, but we could not get it to work properly on multiple tries.
I won’t waste space listing all the slots titles here in this review; you can go to the site for that. However, I do like highlighting games I have played in the past that I enjoy:
- Alaxe in Zombieland
- Arctic Agents
- Arctic Fortune
- Avalon HD
- Avalon II: The Quest For The Grail
- Battlestar Galactica
- Beach Babes
- Big Kahuna – Snakes & Ladders
- Big Top
- Break da Bank Again MegaSpin
- Bridesmaids
- BrideZilla
- Bubble Bonanza
- Bullseye
- California Gold
- Captain Cash
- Cash Splash – 5 Reel
- Cashville
- Castle Builder
- City of Gold
- Classic 243
- Crazy Crocodile
- Cricket Star
- Crocodopolis
- Cutesy Pie
- Dogfather
- Dolphin Quest
- Dragonz
- Drone Wars
- Fish Party
- Fruit Fiesta – 3 Reel
- Game of Thrones
- Game of Thrones 15-Line
- Golden Dragon
- Golden Era
- Golden Princess
- Hitman
- Ho Ho Ho
- Hot As Hades
- Huangdi The Yellow Emperor
- Immortal Romance
- In It to Win It
- Irish Eyes
- Isis
- Jester’s Jackpot
- Jewels of the Orient
- Jewel Thief
- Jingle Bells
- Jurassic Park
- King Arthur
- King Cashalot
- Kings of Cash
- Kitty Cabana
- Ladies Nite
- Lady in Red
- Life of Riches
- Lucky Leprechaun
- Major Millions 3 Reel
- Major Millions 5 Reel
- Monster Mania
- Paradise Found
- Party Island
- Party Time
- Peek-A-Boo 3 Reel
- Pharaoh’s Tomb
- Piggy Fortunes
- Playboy
- Retro Reels Diamond Glitz
- Retro Reels Extreme Heat
- Rhyming Reels – Georgie Porgie
- Riviera Riches
- Scary Friends
- Scrooge Repents
- Secret Admirer
- Secret Romance
- Secret Santa
- Serenity
- Shoot!
- Silver Fang
- Sizzling Scorpions
- Ski Bunny
- Skull Duggery
- Soccer Safari
- So Many Monsters
- So Much Candy
- SunTide
- Supe It Up
- Sure Win
- Tarzan
- Terminator 2
- The Dark Knight
- The Dark Knight Rises
- The Snake Charmer
- The Twisted Circus
- Thousand Islands
- Throne of Egypt
- Thunderstruck
- Thunderstruck II
- Triple Magic
- Twister
- Untamed Bengal Tiger
- Vinyl Countdown
- Voila!
- Wasabi-San
- Western Frontier
- What a Hoot
Lucky you to have so many great games to choose from all in one place! You will feel like a kid let loose in a candy store facing the impossible task of picking just one. But let’s start with the slots. If you are like most gamblers, these are the games closest to your heart. Lucky Nugget is home to more than 300 slots, of every type imaginable. And as if that isn’t enough, Microgaming keeps adding new games to its vast portfolio every month, some of which are released to Lucky Nugget early. You can choose from traditional 3-reel and fruit slots, action-packed 5-reel video slots, and potentially life changing progressive jackpot games. Because Lucky Nugget participates in Microgaming’s multi-casino shared jackpot network, the top prizes on these games are enormous. There are fortunes waiting to be won on games like Mega Moolah and Major Millions, and it is just a matter of time before the next multimillionaire is announced. At Lucky Nugget, that lucky player could be you!
Table Games
Stepping away from slots, players can also enjoy other game categories. The regular table game section is filled with different game titles, from blackjack and roulette to multiple poker variants and baccarat. The difference here is that the games have RNG software behind them, instead of a live dealer.
The casino game offerings at Lucky Nugget Casino were equally as vast as the slot offerings. They’re definitely toward the higher end of variations offered for roulette and for blackjack. We would have liked to see a few more popular table games outside of roulette and blackjack, but the selection in those categories was still strong.
The casino games were broken up into Video Poker, Roulette, Blackjack, and a separate Live Casino tab. The Live Casino tab housed all of the live dealer games offered by the Lucky Nugget Casino. If you’re unfamiliar with live dealer games, you’re definitely going to want to check them out. Through the use of streaming technology, you’re able to take a seat at a real live table from the comfort of your own home. All of your decisions are made from your computer or mobile device, and then the action all takes place at a real table set up with a real dealer somewhere in the world. This option is great for anyone still skeptical about online gaming who wants to see the action take place with real cards and real roulette wheels.
If you prefer video poker or table games, no problem. Lucky Nugget offers plenty of options, there, too. In fact, if you play blackjack or roulette, you may be very pleasantly surprised by all the different variations of these games that Lucky Nugget offers. For example, you can play Classic, European, or Vegas Blackjack, or Hi-Lo Blackjack or Perfect Pairs. And while you can play American Roulette (with a double zero), European and French Roulette with just a single zero and more favorable odds are also offered. You can also play Premier and Multi-Wheel Roulette.
Aside from Blackjack, you are also going to find all the traditional Table Games that Microgaming offers to their licensees. Check out the list below to see if your favorite game is there:
- 3 Card Poker
- Atlantic City Blackjack
- Atlantic City Gold Blackjack
- Bonus Blackjack
- Classic Blackjack
- Craps
- Crown and Anchor
- Cyberstud Poker
- Double Exposure
- European Blackjack Redeal
- European Gold Blackjack
- Hi-Lo 13 European Blackjack
- Keno
- Poker Pursuit
- Premier High Streak Blackjack
- Pai Gow Poker
- Red Dog
- Roulette
- Sic Bo
- Spanish Blackjack
- Vegas Downtown Blackjack
- Vegas single deck Blackjack
- Vegas Strip Blackjack
Lucky Nugget Casino Blackjack (Evolution Gaming)
| GAME | BJ PAYS | SOFT 17 | DOUBLE AFTER SPLIT | DOUBLE | SPLITS NUMBER | RE SPLIT ACES | DRAW TO SPLIT ACES | PEEK | SURR-ENDER | RETURN | TOTAL DECKS | LIVE GAME |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Infinite Blackjack (with six-card Charlie) | 1.5 | Stand | No | Any | 1 | No | No | Yes | No | 99.55% | 8 | Yes |
| Live Dealer Blackjack | 1.5 | Stand | No | Any 2 | 1 | No | No | No | No | 99.28% | 8 | Yes |
Live Dealer Games
I mentioned earlier how great it is to have Evolution Gaming providing the Live Dealer games for this casino. What I like about these games is that the gameplay is much more realistic than the digital versions; having an actual dealer dealing cards or spinning the ball makes the speed of the game mirror that of a land-based casino, just over a webcam. For this reason, I find myself staying at these tables longer, which is exactly what the casino hopes.
You can check out the following Live Dealer games in the Live Casino lobby:
- Baccarat
- Blackjack
- Roulette
- Casino Hold’em
- Caribbean Stud Poker
- 3 Card Poker
As expected, the live section is brought to you by Evolution Gaming, and you can try a variety of Live Dealer Blackjack, Baccarat, and Roulette tables.
Lucky Nugget doesn’t stop there. One thing many online players miss about being in a real brick and mortar casino is the excitement and energy of the place itself, including the interaction with the dealer and other players. But thanks to live dealer games, these aspects of the real casino experience can be recaptured on your computer. At Lucky Nugget you can play live dealer blackjack, roulette, or baccarat, watch the cards or wheel in motion, talk to the dealer and other players, and almost be fooled into thinking you are in a real casino.
Video Poker
- Aces & Eights Video Poker
- Aces and Faces
- Deuces Wild
- Deuces Wild Bonus Video Poker
- Double Double Bonus Poker
- Jacks or Better
- All Aces Video Poker
- All American Video Poker
- Bonus Poker
- Bonus Poker Deluxe
- Deuces and Joker
- Double Bonus Poker
- Double Joker
- Hold’Em High Gold
- Joker Poker
- Louisiana
- PowerPoker – Aces and Faces
- PowerPoker – Deuces and Joker
- PowerPoker – Deuces Wild
- PowerPoker – Double Joker
- PowerPoker – Jacks or Better
- PowerPoker – Joker Poker
- PowerPoker – Tens Or Better
- Tens Or Better
Lucky Nugget Casino Video Poker (Evolution Gaming)
| GAME | POWER POKER | PAY TABLE | RETURN | LIVE GAME |
|---|---|---|---|---|
| All American (progressive) | – | 1-1-3-8-8-8-25-100-? | ? | Yes |
| Split Way Royale | – | 1-2-3-4-5-6-40-50-800-800 | 99.80% | Yes |
| Bonus Deluxe (multi-play) | – | 1-1-3-4-5-10-80-50-800 | 99.70% | Yes |
| Bonus Poker | – | 1-2-3-4-5-8-25-40-80-50-800 | 99.17% | Yes |
| Bonus Deuces | – | 1-1-3-4-4-8-18-25-40-80-200-400-1000 | 99.15% | Yes |
| Tens or Better | – | 1-2-3-4-5-6-25-50-800 | 99.14% | Yes |
| Deuces and Joker Poker | – | 1-2-3-3-3-6-9-12-25-800-2000 | 99.07% | Yes |
| Deuces Wild | – | 1-2-3-4-4-9-15-25-200-800 | 98.91% | Yes |
| Deuces | – | 1-2-3-4-4-9-15-25-200-800 | 98.91% | Yes |
| Double Joker Poker | – | 1-2-3-4-5-8-25-50-100-800 | 98.90% | Yes |
| All American (multi-play) | – | 1-1-3-8-8-8-30-200-800 | 98.49% | Yes |
| Deuces Wild (multi-play) | No | 1-2-3-4-4-8-15-25-200-800 | 98.45% | Yes |
| Double Jackpot (multi-play) | – | 1-2-3-4-5-8-20-40-80-50-800 | 98.35% | Yes |
| Jacks or Better | – | 1-2-3-4-6-9-20-40-800 | 98.25% | Yes |
| Jacks or Better (multi-play) | – | 1-2-3-4-6-9-20-40-800 | 98.25% | Yes |
| Five Draw Poker (jacks or better 5-play) | – | 1-2-3-4-6-9-20-40-800 | 98.25% | Yes |
| Joker Poker | – | 1-1-2-3-5-7-17-50-100-200-800 | 98.09% | Yes |
| Joker Poker (multi-play) | – | 1-1-2-3-5-7-17-50-100-200-800 | 98.09% | Yes |
| Double Bonus (multi-play) | – | 1-1-3-4-5-8-50-80-160-50-800 | 94.19% | Yes |
| Bonus Poker (multi-play) | – | 1-1-3-5-8-10-25-40-80-50-800 | 94.18% | Yes |
| Pyramid Poker — Bonus Poker | No | See Pyramid Poker page | 83.62% | Yes |
User Interface
Desktop
This was a tough one to score for the site because it felt as if there were two different sites rolled into one. When we first visited the main landing page of the site, the user interface was awful. It was hard to navigate, contained just a wall of text, and was not visually appealing at all. However, once we got to the instant play section of the site (which took a while to find), the interface was significantly better and felt like a totally different site. There were still a few issues with that site (scroll bar way too small to click, multiple lists of games in one), but overall it was much better than the initial.
the casino has a downloadable client
Mobile Casino
Unfortunately, Lucky Nugget casino still doesn’t have a dedicated mobile application that players can download to their Android or iOS mobile devices. However, players can still experience all the features of the casino through their mobile or tablet device.
All you have to do is enter the casino site via your preferred mobile browser. They can signup, claim bonuses, make deposits, request withdrawals, play games, contact customer support, and all other features available at Lucky nugget.
Lucky Nugget Casino has a secure mobile platform with a fair amount of games. Since the full online casino uses software from Microgaming, players will find some of the desktop games on the mobile website. The differences between the compatible games are very small and mostly involve the controls so the designs remain the same.
The list of games is not as long as we saw on other online casinos and there are actually only a handful of options to try out other than slots. Blackjack and roulette join about 20 mobile slot machines and they will all be featured when going to the Lucky Nugget website from an Android smartphone, an iPhone, an iPad or from a Windows mobile device. Some of the preferred titles for betting on the go include Mermaids Millions, Avalon II and Mega Moolah. The design is a bit dated but it gets the job done.
Deposit And Withdrawals
Deposits
Players that are ready to make their first deposit at Lucky Nugget, will have the chance of picking from numerous different banking options.
Whichever banking options players choose, they can feel safe because Lucky Nugget uses the latest SSL encryption technology, ensuring all transactions are secure. All deposits at the casino are instant, however, when it comes to withdrawing, the processing time and transfer can take a while.
You can make a minimum deposit of CA$10 no matter which payment method you pick. Players can bank with Interac, Neorusf, ecoPayz, PaySafeCard, Neteller, or use the traditional methods, such as Visa and MasterCard.
- Citadel Direct
- ClickandBuy
- Direct Bank Transfer
- eChecks
- EcoPayz
- Entropay
- Envoy
- EZIPay
- iDEAL
- instaDebit
- Lobanet
- Maestro
- MasterCard
- Neteller
- Paysafe Card
- POLi
- Postepay
- QIWI
- Skrill
- Sofortuberwaisung
- UseMyFunds
- Visa
- Visa Debit
- Visa Electron
Withdrawals
You can use the same methods to cash out your winnings. The minimum wins you’d need to have to be able to request a withdrawal is set at CA$50.
Moreover, if players have used a bonus at the casino, they will need to meet the play-through requirements before requesting a withdrawal of their winnings.
There’s an average time of 2 days for your payout to be processed.
- ACH
- Check
- ClickandBuy
- Easy EFT
- EcoPayz
- EZIPay
- iBanq
- iDebit
- instaDebit
- MasterCard
- Neteller
- EZIPay
- Pay Spark
- PayPal
- QIWI
- Skrill
- Visa
Security and Fair Play
Although you might not have an easy time deciding which of the hundreds of Lucky Nugget games to play first, it really won’t matter because every one of them gives you a fair chance to win. The casino must adhere to the strict regulations that the licensing organization, Lotteries and Gaming Authority of Malta, has set. In addition, all of the games are independently checked for fairness and randomness by eCogra, and every month that organization publishes an updated report of its findings. You can check this information right on the website.
As for security, Lucky Nugget takes its responsibilities in that area very seriously, too. The use of digital encryption ensures that all of your personal information and financial transactions are fully protected. You can choose from a wide variety of fast and secure banking methods for your deposits, most of which can also be used for withdrawal. For your convenience, USD, CAD, EUR, and GBP are accepted.
Owner
Digimedia Ltd
Licenced by
UK Gambling Commission, Government of Gibraltar
Taking part of their name from an iconic Las Vegas property, Lucky Nugget Casino is owned by the Digimedia Group of Casinos, otherwise known as the Palace Group of Casinos. This group operates 19 other brands, including Casino Epoca, Jackpot City, and many others. The parent company is based in Malta, which is a hot destination for online gaming companies. They also have their gaming license from the same country; the Malta Gaming Authority is one of the strictest regulators in the industry, so this should add some measure of comfort to you when you are ready to make your deposit.
Promotions
First of all, we described in detail all the free bonuses and the free spins here in this article about the non-deposit bonus available in Lucky Nugget.
Welcome Bonus
the casino gives you two options when you make your first deposit
For all new players that create and verify an account, Lucky Nugget has prepared a great welcome perk. Players will be able to claim the bonus once they have made their first deposit at the casino.
- 150% Bonus up to $200
- 100% Bonus to $1,000
Clearly, if you plan to make a hefty deposit, then the second bonus is the better option. Now, let’s look at some of the caveats:
- You have 7 days after opening your account in order to take this bonus
- The wagering requirement for the bonus is 50x – that is pretty high
- Different games contribute differently to the bonus, as per this table:
| All Slots, Keno, Scratch Card games | 100% |
| Video Poker (excluding all aces pokers), all Blackjacks (excluding classic) | 10% |
| Classic Blackjacks, All aces Video pokers | 2% |
| All Roulette, Sic Bo, Craps, Baccarat, Table Poker, Casino War, Red dog, Wheel of Winners, Wheel of Riches | 0% |
All in all that is a horrifying bonus if you aren’t a slots player.
With a minimum deposit of CA$10, players can pick up the welcome bonus receiving a 150% deposit match that can go up to CA$200. To claim the bonus, simply follow the steps:
- Enter the official Lucky Nugget website.
- Start creating your account by providing the required information.
- Once you have the account set, a message will be sent offering the welcome perk.
- Make the minimum deposit of CA$10 and the bonus is yours.
One major thing that people need to pay attention to is the bonus terms and conditions. There, they will see that the playthrough requirement for the bonus is 70x, which is pretty high.
Virtually every legitimate online casino now offers new players signing up for the first time a welcome bonus. However, the amount, how and when it is given out, and terms and conditions for withdrawal vary greatly. What is unique about the Lucky Nugget’s bonus is that you are given a choice of two alternative bonuses. Based on your style of play, you can choose the bonus that will work best for you.
You will have to decide on day 1 when you make your first deposit. If you are a high roller, probably the best bonus for you is the one that consists of 100% of your first deposit up to $1,000. If you are a small player, your best choice might be the other bonus which consists of 150% of your first deposit up to $200. Either way, the playthrough requirement for withdrawal is 50x the bonus. This is high, which is the reason why starting with a relatively small deposit, such as $100, is probably better if you are a small player. Then you can receive an extra 50% of your deposit in bonus money while keeping the total bonus size not so large that you won’t be able to afford the necessary wagering.
While slots, keno, and scratch cards count 100% towards meeting the wagering requirements, other games count substantially less or not at all. Despite this restriction, either bonus at Lucky Nugget is a good one. You are only being asked to play through the bonus, not the associated deposit as in some casinos. Then, as soon as you have met the wagering requirements, the bonus, your deposit, and any winnings are all available for withdrawal. Some casinos, even after the player has completed the required wagering, take the bonus back, but not Lucky Nugget.
Loyalty Program
From the moment players register they become a part of the loyalty program of Lucky Nugget. The goal is to stack up as many points as possible to rank up. Lucky Nugget will give every player 2,500 points for making their first deposit.
| Game Type | Wagering required to earn 1 Loyalty Point |
|---|---|
| Reel Slots, Fruit Slots | 3.30 |
| Video Slots, Progressive Slots, Pai Gow Poker, Roulette | 5.00 |
| Blackjack, Video Poker, Poker | 10.00 |
| European Blackjack, Roulette Royale | 33.00 |
When you are ready to redeem your points for cash, you can do so in increments of 200, for which you will receive $1 in your account. Be careful to check on your points regularly; they have an expiry date of 90 days so I wouldn’t want you to lose out on getting that extra cash just because the points end up disappearing from your balance!
Welcome Bonuses are a great way to boost your bankroll early on, but players need more than that to keep coming back to play at a particular casino. Lucky Nugget obliges by rewarding you with loyalty points every time you play, which you can accumulate and later exchange for credits to your account. VIP players are also assigned their own personal VIP host and receive more exclusive rewards and promotions. But you don’t necessarily have to be a VIP to partake in daily, weekly, and monthly special promotions that are open to all players. You will be given opportunities to win prizes ranging from cash to luxury items and vacations, receive reload bonuses, and play in slots and blackjack tournaments. It would be nice if the website included more details on these promotions, but presumably, once you start playing, you do receive the necessary information.
Bonus Wheel
Another bonus that is offered to all members of Lucky Nugget Casino is the Bonus Wheel. However, for players to be able to spin the wheel, they will need to claim the welcome bonus and use it. Once they have access to the bonus wheel, every next deposit made will give them one spin.
Every wheel spin can result in a variety of bonuses, including extra spins, free chips, and other rewards.
VIP Program
Similarly to the Comp Program, the VIP Program is also a direct copy of many of the other Palace Group Casinos. To save you rooting around our site for other reviews, here are the details of each of the six levels of the program:
Blue Status
- Status Points: 0-999
- Tier Bonus: 0
Bronze Status
- Status Points: 1,000-1,999
- Tier Bonus: 1%
Silver Status
- Status Points: 10,000-19,999
- Tier Bonus: 5%
Gold Status
- Status Points: 20,000-39,999
- Tier Bonus: 10%
Platinum Status
- Status Points: 40,000-59,999
- Tier Bonus: 15%
Diamond Status
- Status Points: 60,000+
- Tier Bonus: 20%
While I definitely appreciate the fact that many levels can be achieved in this program, I wish I had some more information to pass along in the way of rewards. There is very little on the website explaining what each level receives; maybe when you get to one of the tiers, you will receive that information by way of email.
Lucky Draw
Players will earn drawing tickets for depositing and playing on the site. 10 players will win a share of 200,000 loyalty points from the site.
The site listed several other “promotions” that looked to be nothing more than the bonuses already available on the games. It’s possible we are misreading this, but it was a little deceiving.
Customer Service Support
The service is available in multiple languages.
Lucky Nugget has a customer support team that will follow and be there for every member. With 24/7 assistance, players can ask, comment, and request anything from the support team.
All of the support agents can be contacted through:
- Live Chat
- FAQ
There is a support button on the main page, where players will need to enter their first and last name, email and they will be forwarded to an available support member. Every member of the support team is professional and friendly and will help out when needed.
Lucky Nugget Sister Casinos
When you are managing 20 brands, it can be tough to get creative with each one. This is evident when I am reviewing Lucky Nugget; I see a lot of the same text and promotions as a couple of the other Palace Group sites. Thankfully, the color scheme of this site is different. Otherwise, I might just glaze over.
It is not uncommon in this industry for one ownership group to operate several different brands. This practice not only allows for a lot of A/B testing of promotions, but it also gives the owners the chance to brand each casino differently to appeal to different groups of potential players. The owners of Lucky Nugget Casino fall into this category; as you will see in this review, they own many different brands.
As a reviewer of online casino sites, it is my job to find all the unique qualities of a site in order to give you the information needed to make your deposit. I do not take this job lightly; when it comes to brands that are under the same umbrella, it becomes especially important to determine if there is any value in you having multiple accounts with the same ownership group.